Customer Service Policy

Contact Channel

All customer consultation, after-sales application, feedback and suggestion services are uniformly processed through the official contact page of the website. We provide professional and standardized customer service support for all users.

Service Scope

Our customer service covers order consultation, product parameter inquiry, logistics progress inquiry, return and refund application processing, policy interpretation, user feedback processing and other full-link shopping services. We are committed to solving user shopping problems efficiently and professionally.

Currency Standard

All commodity pricing, order settlement, refund settlement and platform transaction data on the website are uniformly denominated in US dollars (USD).

Service Principle

We adhere to the user-oriented service concept, respond to user legitimate demands in a timely manner, and standardize all service processes. We maintain fair and transparent service rules for every user, ensuring standardized, efficient and friendly pre-sales and after-sales service experience.

Feedback Processing

We attach great importance to every user's feedback and suggestions. We will record, verify and reply to user feedback in a timely manner, and continuously optimize products, logistics and service experience based on user demands.