Refund & Return Policy

Return Eligibility

We support a hassle-free return service. Customers may initiate a return request within 60 days of receiving the order if products fail to meet expectations, have quality issues, or arrive damaged. All returned items must be in unused, resalable condition with intact original packaging unless the product is defective.

Return Process

All return applications must be submitted through the official contact channel on our website. Our customer service team will review the request and provide formal return guidance within a reasonable time. Unauthorized returns without official confirmation will not be accepted.

Refund Processing Timeline

After we receive and inspect the returned goods to confirm compliance with return standards, the refund will be processed within 5 to 10 business days. The refund will be fully returned to the original payment account.

Refund Explanation

For eligible returns, customers will not bear any additional handling fees. We reserve the right to reject return requests that do not conform to the return rules, including used, damaged, or improperly handled products caused by human factors.